A UNIQUE APPROACH FOR A UNIQUE INDUSTRY

WPM Education was formed in response to the University of Birmingham's request to offer their customers the option to pay online.

Evolving its solutions to fit with a complex industry, WPM Education aims to simplify the payment processes for higher and further institutions, providing bespoke solutions that will improve customer service and increase efficiency in a way that is easy to implement with minimal impact on staff.

WPM Education understands the value of listening to its clients' needs and suggestions to develop bespoke solutions that are relevant, useful and effective. By encouraging its clients to be proactive with their suggestions WPM Education aspires to keep developing new solutions to streamline the sector.

CUSTOMER SERVICE IS KEY FOR SUCCESS

WPM understands that providing a high level of customer service is key for success and therefore has a dedicated Help Desk team to deal with any daily requests or queries. WPM Education builds relationships with its clients and as a result receives outstanding customer service reports with over 89% of its clients stating they would recommend or definitely recommend WPM services to others.*

LONG-TERM ASPIRATIONS

WPM Education aims to provide the sector with sustainable and evolving solutions that will reduce the need for cash handling within an institution, with the aspiration to become the industry norm and providing all students and customers the opportunity to access services and pay in a simple and convenient way, whenever they choose; wherever they choose.

*Source 2007-2008 WPM Education Customer Satisfaction Survey.