“MASTERCLASS WEBINARS ARE USEFUL FOR REMINDERS AS A TOOL TO HELP TRAIN USERS WHO WOULDN'T NEED A FULL ON-SITE TRAINING SESSION.”
Jo Brewin, Loughborough University
WPM EDUCATION WEBINAR PROGRAMME 2013
A webinar is an innovation which allows an attendee to view a tutorial/ demonstration and interact with an expert without having to leave their office.
WPM Education webinars are all free to attend, they can be joined from anywhere - whether at your desk in the office, from your home PC, or in a meeting room.By using the links below to register you can join the Webinar at the scheduled time by clicking the "Join a Webinar" button or link in your confirmation email, which will be automatically sent to you after registering. You do not need to pre-install any software prior to joining the Webinar.
If you have any questions or would like to organise a meeting to discuss the Online Store in more detail click here to contact us.
CURRENT WEBINARS |
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VALIDATION QUESTIONNAIRES - THURSDAY 30TH MAY, 10-11AM |
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Collecting additional information from the customer can be key to the product/event/course/ceremony management processes. It can also allow you to "password protect" using a validation question, if you know how. In this webinar we will look at the process of creating a password user list and using it to validate a text question. To register for this Masterclass please click here. |
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MANAGING BOOKINGS - FRIDAY 28TH JUNE, 10-11AM |
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This webinar is for users of the Short Courses and Events modules who are interested in the dos and don'ts of managing customer bookings. It will cover the "basics" of how booking and order data is related, and then look at how items should be added/removed from existing bookings. It will also look at how changes to bookings are reflected in reports. To register for this Masterclass please click here. |
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ADMIN PURCHASES - WEDNESDAY 24TH APRIL, 10-11AM (WEBINAR TAKEN PLACE) |
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Although the majority of Online Store purchases will be made by customers on the front-end, it can come in handy to buy products and add bookings as an administrator. In this webinar we will look at the options available for Online Store users to make purchases and bookings. We will also consider the types of payment that may be available for admin purchases. A copy of the report and video will be available shortly for all clients to download from the Resources section of our Extranet - to login click here . |
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MANAGING A TWO DAY CONFERENCE - FRIDAY 25TH JANUARY, 10-11AM (WEBINAR TAKEN PLACE) |
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Understanding how the Conferences & Events module works is the first step to managing more complicated events. In this webinar, we will look at the relationship between programme items, attendee categories and questionnaires, and how each can be used to help manage a two day event. There will also be time for questions and comments from a special guest - a user from the real world - who has experience using the Online Store for multi-day events. A copy of the report and video are available for all clients to download from the Resources section of our Extranet - to login click here . |
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RUNNING REPORTS - THURSDAY 17TH JANUARY, 10-11AM (WEBINAR TAKEN PLACE) |
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The reporting area of the Online Store allows users to extract a wealth of data about purchases and bookings. In this webinar, we will look into the process of running reports and the kind of data that can be returned. A copy of the report and video are available for all clients to download from the Resources section of our Extranet - to login click here . | ||
MYSTERY SHOPPING - FRIDAY 19TH OCTOBER, 10-11AM (WEBINAR TAKEN PLACE) |
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After the success of last year's foray into the world of customer experience we revisited this exercise. This time, mugs from 25 different institutions were purchased by Emily Gallichan - our new software trainer. She shared observations from the exercise, looking at where the Online Store is being used effectively and what could be improved. A copy of the report and video are available for all clients to download from the Resources section of our Extranet - to login click here. |
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INTERESTING PRODUCT VARIATIONS - FRIDAY 2ND NOVEMBER 10-11AM (WEBINAR TAKEN PLACE) |
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Since adding product variations to the Online Store last year, they have been used for a variety of products from hoodies and caps to parking permits and bus passes. In this webinar, we looked at some examples from different institutions and saw when variations work well, and when they don't. A copy of the report and video are available for all clients to download from the Resources section of our Extranet - to login click here . |
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